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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Will I receive the same product that I see in the picture?

    At HoorPori Beauty, we strive to ensure that the products you receive match the images displayed on our website. However, please note that due to factors such as lighting, screen calibration, and slight variations in manufacturing, there may be minor differences in color or appearance between the product images and the actual items.

    We are committed to providing high-quality products and aim to accurately represent them in our online store. If you have specific concerns or questions about a product, please feel free to contact our customer service team for more information.

    Where can I view my sales receipt?

    You can view your sales receipt by logging into your HoorPori account and navigating to the "Orders" or "Order History" section.

    How can I return an item?

    At HoorPori Beauty, we want you to be completely satisfied with your purchase. If you need to return an item, follow these steps:

    1. Check Eligibility: Ensure the item is unused, in its original packaging, and meets our return policy timeframe.

    2. Contact Customer Support: Reach out to our support team via email or chat with your order details.

    3. Receive Return Instructions: Our team will provide you with a return authorization and instructions for shipping the item back.

    4. Ship the Item: Send the item back as instructed. Keep the tracking number for your records.

    5. Refund Processed: Once we receive and inspect the returned item, your refund will be processed to your original payment method.

    For any questions or concerns about returns, our customer support team is always ready to help.